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Cancellation & Refund
At Denik, customer satisfaction is our priority. Please review our cancellation and refund terms to understand our practices and policies.
Cancellation Policy
Order Cancellation by Customer
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You may cancel your order within [24 hours] of placing it. After this period, your order will enter processing and cannot be canceled.
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To request a cancellation, please contact our customer support team at [insert email/phone] with your order number.
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If the order is successfully canceled, you will receive a full refund to your original payment method within [5-7] business days.
Order Cancellation by Denik
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Denik reserves the right to cancel an order due to reasons such as unavailability of stock, incorrect pricing, or technical errors.
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If we cancel your order, we will notify you promptly and provide a full refund.
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Refund Policy
Eligibility for Refunds
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Products are eligible for a refund if they are unopened, unused, and returned in their original packaging.
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Refund requests must be initiated within [14 days] of receiving the product.
Return Process
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Contact Us: Please email our Customer Service at [insert email] to initiate a return, providing your order number and reason for return.
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Return Authorization: Upon approval, you will receive instructions for returning the item.
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Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a Denik error (e.g., incorrect or damaged item received).
Refund Process
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Once the returned item is received and inspected, we will issue a refund to your original payment method within [7-10] business days. You will be notified via email when the refund is processed.
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Shipping charges are non-refundable unless the return is due to our error.
Non-Refundable Items
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Opened or used products, and items not in their original condition are non-refundable.
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Any items purchased on sale or through special promotions are non-refundable unless they are defective.
Exchanges
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We currently do not offer direct exchanges. If you wish to purchase another item, please return the original product if eligible, and place a new order.